Returns

Faulty Product

We offer a full refund or exchange for all products that are faulty within 30 days of purchase (the product must be returned to us as sold, including packaging and accessories). We must be in receipt of the product or be notified of the fault within the 30 day period. After this period then any faulty product will be repaired free of charge (within the manufacturer's guarantee period which is normally one year).

Other Returns

We offer a full refund for products returned unopened within seven days of sale (or delivery if later - delivery charges are not refundable). We charge a re-stocking fee of 15% of the sales price if the product packaging has been opened. This does not apply if products have been used.

Items ordered on-line or on the telephone are covered by the distance selling regulations (see Terms & Conditions).

Complaints

Please telephone us or email us on sales@panasonicstore-leicester.co.uk if you have a complaint.

If we cannot resolve the complaint then we are happy to use the Alternaive Dispute Resolution procedure. Please visit https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&Ing=EN for details